Our Guiding Statement

As the Office of the Tax Ombudsman, we strive to align our activities, strategies, policies, structure and operations towards ensuring that we become an institution that taxpayers can rely on and trust. Who we are, what we value, how we do it, and where we are going forms the cornerstone of our Vision, Mission and Values.

Vision

To be a centre of excellence, trustworthy, honest and reliable on handling taxpayers’ complaints

Mission

To be objective, efficient, independent, impartial and fair remedy channel for taxpayers’ complaints